Shipping Policy

Last updated: November 3, 2026

Here's what to expect when Compool Parts ships your order: what shipping costs, how quickly we ship, and how expedited, freight and international deliveries work. Call (281) 771-0320 with any questions.

At a glance

  • Free standard shipping within the USA on every order; our prices already include it.
  • Need it faster? Paid upgrades (such as 2nd Day and Next Day Air) are offered at checkout.
  • Orders ship within 1 business day (Monday–Friday, excluding holidays).
  • International shipping is always paid and calculated at checkout; the buyer pays all import duties, VAT and taxes.
  • Freight items are not returnable.

How much does shipping cost?

Within the USA: standard shipping is free. If you choose an expedited service at checkout, its rate is calculated from the weight and dimensions of your items and your address, and added to your order total.

Outside the USA: shipping is calculated at checkout from the weight, size and destination of your order.

How fast will my order ship?

We ship orders within 1 business day of receiving them, not counting weekends and holidays. Occasionally that isn't possible, for example when a product is unavailable or an unexpected problem comes up.

Backorders: if part of your order is backordered, we'll usually ship what's in stock now and send the rest as soon as it's available. If you'd rather not wait, tell us and we can substitute another product or cancel that item for a refund.

When will it arrive?

Delivery estimates shown at checkout come from the carriers. We don't warrant or guarantee a delivery date or time; holidays and severe weather can cause delays.

Freight deliveries

  • Orders, or parts of orders, too large or heavy for FedEx Ground, UPS Ground or USPS ship by freight carrier.
  • Freight is delivered to a commercially zoned business address, as determined by the freight company.
  • For delivery to a residential or other non-commercial address, you're responsible for any additional carrier charges, such as a lift gate, forklift or extra personnel to move the product.
  • Occasionally a neighborhood doesn't have room for a large truck to enter or turn around, and delivery may need special handling.
  • To request residential freight delivery and find out what it may cost, call us at (281) 771-0320. Whenever possible, we'll tell you about additional shipping costs and get your approval in advance.
  • Products shipped by freight are not eligible for return. See our Return & Refund Policy.

What if my shipment is damaged?

Inspect your shipment when it arrives. If it's damaged, refuse the delivery, have the carrier return it to us, and notify us right away. Accepting a damaged shipment waives your right to a replacement or refund for that damage. Full details are in our Return & Refund Policy.

Shipping outside the USA

International shipping is never free. Rates are calculated at checkout. For delivery addresses outside the United States and its territories, the buyer is fully responsible for all import duties, VAT, taxes and related fees on the shipment. These may be collected by customs or by the carrier (if applicable); they are not included in our product prices or shipping charges and are not collected at checkout.

Contact us

Phone: (281) 771-0320
Online: Contact Us